Complicated or confusing return policies can ruin even the most thoughtful gifts this holiday season. Retailers each have their own return policy and it is important for Arkansans to understand each store’s specific requirements when making a return or exchange.
Arkansas Attorney General Rutledge has the following advice for gift recipients wanting to make a return or exchange.
-Ask the gift giver about the store’s return or exchange policy.
-Keep all gift receipts.
-Do not open the box or remove the tags if there is a possibility of making a return.
-Some online retailers allow purchases to be returned in store, while others require the item be shipped back. Check with the company ahead of time.
Retailers are not required to accept at-will returns, and even in the case of a defective product, consumers may be required to contact the manufacturer.