Bill assistance offered by SWEPCO

Southwestern Electric Power Company has announced new measures to help residential customers facing high bills due to increased demand and rising fuel costs. 

SWEPCO residential customers can get their late fees waived and take advantage of an extended payment plan that gives them up to 12 months to pay their bill in full. In some cases, deposits can also be waived. These are similar programs offered during the height of the COVID-19 pandemic.

Residential customers wishing to get late fees and deposits waived must call 1-888-216-3523 to speak with a SWEPCO representative who can also help set them up on an extended payment plan. 

Customers should be aware that SWEPCO is experiencing ongoing high call volumes. Customers who are current on their account can choose to make payment arrangements online by logging in at SWEPCO.com/Assist or over the phone by using our automated feature when calling 1-888-216-3523.